Troubleshoot Reserve Presence Integration

Where to check if an automated check-in is not occurring?

It’s possible that you could be missing a PORTAL/PANEL ID. To check,

1. Log in to the PLAI Portal at https://plaiprod.agilquest.com/plai-listener/login.xhtml (Must have the right to “Manage Locations”)
2. Go to the Logs tab.
3. Search for the email address of the user in question. You can search using the first character of their email address.
4. In the example below, the search shows that the check in failed with a message that says the “No SYSID_Venue was found matching the PortalID [Location A]”.
5. To fix, go to the Portals tab and add or update the portal ID for that location. Refer to the link above for steps on how to add the portal ID.

Check out this article with the links to the PLAI PORTAL where you can view the logs and manage the portal IDs

How to add additional portal ID in PLAI for the Open Presence Listener (OPL)?

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