Some images including floor plans are not displaying on Reserve Web.

Issue: Floor Plan Not Visible When Connected to Network (Wired or VPN)

Some users have reported that when accessing Reserve while connected to the corporate network — either through a wired connection or VPN — the floor plan does not appear. As a result, they are unable to create a hotspot or make a reservation.

However, when these users disconnect from the network, the floor plan loads and functions as expected.

Possible Cause

This behavior may be related to network restrictions or firewall settings that prevent Reserve from reaching the necessary services to load the floor plan data. When off the network, those restrictions are lifted, allowing the application to access required resources and display the floor plan correctly.

Recommendation:
Check with your IT department to confirm that Reserve is added as a trusted site. In some cases, firewall or network security settings may block the images required to display the floor plan. Your IT team may need to exclude the Reserve URL from SSL inspection or adjust firewall rules to allow the images to load properly.

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