How can I add a user to Reserve who cannot use SAML?

If you have a user who does not reside in your IdP or cannot otherwise use SAML, we suggest the following process:

1. First, create the user's new account manually inside of your Reserve 
2. Next, instruct the user to go to login.agilquest.com (US PROD) or https://calogin.tangoreserve.com/ (Canada) and use the "forgot password" link:
3. The new user may then enter their email address (the email entered must match the email used as the login for the user account) and click "ok" - this will generate an email from Reserve, which will allow the user to set a Reserve account (not SAML) password.
4. Once the user has set their password, they will be able to log into Reserve using login.agilquest.com, rather than the SAML url.
5. Please note, if your organization has the "forgot password" email notifications turned off, you will need to request these to be turned on. Please contact your CSM or our Support team. If you are in an active implementation, your project manager can assist you.

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