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            Tango Reserve Mobile App FAQ - Geofence & Location Data

            Modified on Tue, 3 Mar at 1:04 AM

             

            1. How long does Tango store the user’s location. Is this the same for a location provided within the geofenced range versus outside?
              The Tango Reserve mobile apps make use of the LBS (Location Based Service) and geofence capabilities of both the iOS and Android platforms. There is no user location information stored by Tango Reserve.
            2. How frequent does the app pull a user’s location? Here’s a scenario: If a user has their Location permissions set to only while using but they leave the app open, does Tango check their location multiple times while the app is open? Is there a different app behavior depending on if they have a reservation to check into or not?
              Tango Reserve makes use of geofencing available in both iOS and Android for alerting. For just-in-time activities, the app checks to see if the user is within the acceptable boundary to perform the specific activity (check-in).
            3. When does Tango collects our location data and how frequent it collects the data. Is there action needed on the user end to trigger the collection of the data or does it happen periodically when the application is open?” 
              The Tango Reserve mobile apps make use of the LBS (Location Based Service) and geofence capabilities of both the iOS and Android platforms. There is no user location information stored by Tango Reserve.
            4. What specific location data do you collect from users/app? -- GPS? Wi-Fi triangulation? IP address?
              The Tango Reserve mobile apps make use of the LBS (Location Based Service) capabilities of both the iOS and Android platforms. LBS relies on any combination of available services.
            5. Is precise location tracking used, or only coarse location (e.g., within a building or area)?
              Tango Reserve mobile apps do not currently provide any location tracking within a small area or building. Tango Reserve can make use of other information to correlate activities within a facility (PLAI feeds, badge data, etc.).
            6. Is location data collected only at the time of check-in/reservation, or continuously? (if iPhone setting for location is set to "Always")
              The Tango Reserve mobile apps make use of the LBS (Location Based Service) and geofence capabilities of both the iOS and Android platforms. For just-in-time activities, the app checks to see if the user is within the acceptable boundary to perform the specific activity (check-in). There is no user location information stored by Tango Reserve.
            7. Does Tango store the users' historical location data? If so, for how long?
              There is no user location information stored by Tango Reserve.
            8. What is the location data used for, specifically? --Just for confirming on-site presence, or anything else?
              The Tango Reserve mobile apps make use of the LBS (Location Based Service) and geofence capabilities of both the iOS and Android platforms. For just-in-time activities, the app checks to see if the user is within the acceptable boundary to perform the specific activity (check-in). There is no user location information stored by Tango Reserve.
            9. Is location data ever used for analytics, monitoring, or shared with third parties?
              Tango Reserve does not track individual user movements or Location Based Service data. Tango Reserve can make use of other information to correlate activities within facilities (PLAI feeds, badge data, etc.).
            10. How is location data encrypted during transmission and at rest?
              N/A - LBS data is neither stored nor transmitted
            11. Who within your company has access to this data, and how is access controlled?
              N/A - LBS data is not stored
            12. Do you provide audit logs of access to location data?
              N/A - LBS data is not stored
            13. Do you provide clear consent mechanisms for employees before location tracking is activated?
              With both iOS and Android platforms, end user consent is required before an app can make use of Location Based Services.
            14. Is there a different between how the iOS and Android app behaves?
              There are some differences between iOS and Android when it comes to Location Based Services.

             

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