Help! I'm not receiving any emails from Reserve!

If you have not received an email from Reserve, please follow the checklist below:

• Make sure that the following email has been whitelisted with your organization: no_reply@agilquest.com
  • If your organization is using a third party email security provider, such as Proofpoint, please be sure that the above email is whitelisted with them as well.
• Check the User’s Spam Folder for any mail that may have been caught from no_reply@agilquest.com
• Ask the User to check their Notification Preferences in Reserve to ensure that the particular email notification has not been turned off
  
  
• If you are still encountering issues, please submit a ticket to support for assistance.
  • Type of Email that has not been received
    • Ex: Forgot Password email was not received 
  • The User intended to receive it
    • Ex: annsmith@abcd.com – Registered User
  • Time of the action that would have triggered the email
    • Ex: A forgot password email was requested at 9:08am ET and not received as of 1:00pm ET
  • If a reservation related email was not receive, please include the reservation information in your request.
    • Ex: Reservation at the NYC location on Conference Room 101 at 11:00am ET on 06/20/20

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