Glossary of Reservation Status Terms

Modified on Tue, 3 Mar at 1:09 AM

Status	Description
Draft Reservation	Initial starting status for a reservation. This is for new reservations. Ex: If a user is in the process of making a reservation but has not submitted it yet, the reservation will have this status applied.
Request is Awaiting Decision	Reservation is awaiting a manual decision from an Approver. Ex: A User has submitted a reservation request to reserve Conference Room and is waiting for approval from an Administrator (or another Asset Approver) on if they may use it or not.
Awaiting Check In	Reservation is awaiting Reservation Owner check in. Ex: It is 8:00am and a User has a reservation scheduled at 9:00am, but has not yet checked in.
Pending - Before Start Time (only for those Assets that do NOT require Check In)	Reservation is active or pending Ex: View a reservation scheduled for the next day on an Asset that does not require check in, this status will be seen.
Active - After Start Time has Passed (only for those Assets that do NOT require Check In)	Reservation is active or pending Ex: View a reservation scheduled for the current time on an Asset that does not require check in, this status will be seen.
Checked in - After Check In has Occurred (only for those Assets that DO require Check In) * Analytics: In analytics, "checked-in" is equivalent to Active Pending	Reservation is active or pending Ex: View a reservation scheduled for the current time on an Asset that requires check in, this status will be seen.
Request Denied	Reservation approval was Denied by an Approver Ex: A User has submitted a reservation request to reserve Conference Room, and the request is denied by an Administrator (or another Asset Approver.)
Reservation Expired	The reservation has expired. This refers to a reservation that is past the end time and was not checked out of, cancelled, or bumped. Ex: View a reservation from the previous day that was not bumped, checked out of or cancelled. The Reservation status will note “Expired” as the reservation is past its end time. (ended naturally)
Reservation Canceled by Administrator	The reservation was bumped automatically by Reserve. Ex: A reservation was bumped automatically by the Reserve
Reservation Canceled	The reservation was canceled, by the Reservation owner OR by another user Ex: An Administrator cancelled the reservation manually via the Reservations page in Reserve Settings.
For those Assets the DO require Check In: Reservation is Checked Out	Reservation was checked out of. Ex: A User has a reservation from 9:00am – 10:00am. The meeting finished early, and the user checks out of the reservation.
For those Assets that do NOT require Check In: Reservation has Ended	Reservation was checked out of. Ex: A User has a reservation from 9:00am – 10:00am. The meeting ends naturally at the end time regardless if the room was still in use.
Reservation Canceled Within Lead Time	Reservation was canceled within the cancellation lead time. Ex: An Asset has a Cancellation Lead Time policy of 15 minutes. A User has a reservation scheduled for 9:00am but cancels it at 8:15am, which is within the lead time policy.
Request with Multiple Assets is Awaiting Reservation Decision	Reservation's parent is awaiting an approval decision. When the parent is approved, the child is put into a pending or awaiting decision status. Ex: A User has created a reservation request which includes catering. This means that they are requesting use of multiple Assets. An Administrator (or other Asset Approver.) will need to approve each of these requests.