Glossary of Tango Reserve Terms

ASSET Any category of resource that can be published and consumed.  Assets can be space, services (provided by people) or equipment.  The following are types of Assets:  

BUSINESS RULES Rules that drive behavior. Also known as policies.

GROUPS  Containers of Users and Assets that can be assigned Permissions.  Users are assigned to one or more User Groups and each User Group is associated with one or more Asset Groups.  User Groups are connected to Asset Groups by Permissions. 

• ASSET GROUPS -One or more Assets are assigned to an Asset Group. 
• USER GROUPS - One or more Users are assigned to a User Group.

NOTE: Users in a User Group can have different Roles.  

LOCATION A geographic location to which an Asset is connected. For example, an Asset could be a conference room and its Location could be an office building.  All Assets need to be associated with at least one Location. Even in the example of a Service, the Service must be tied to an address, however, a Service can also have a Service Area that could be identified.  All Users also have to be associated with one Location; typically, their Home Location or the office where they most frequently work.    

PERMISSIONS Define the way in which a User in a User Group can interact with Assets in an Asset Group.  Permissions have been defined as follows:  

• NULL This is the instance in which a User Group has no Permissions assigned for an Asset Group.  User Groups do not have to be given one or more Permissions. 
• REQUEST Allows Users to make a Request for Reservation on an Asset. Requests must be approved by Users with the Permission to approve.
• RESERVEAllows Users to make Reservations on an Asset. Reservations do not have to be approved by any other Users.
• APPROVEAllows Users to approve Requests made on Assets.
• MANAGEAllows Users to Manage Asset Details, such as Hours of Operation, Business Rules, etc.
• DELETE Allows Users to Delete Assets from the application.

NOTE: User Groups can have more than one Permission assigned to them.  For example, User Group A could have the Permissions to View, Request & Manage Asset Group 5.  

RESERVE The workplace reservation. Each customer has their own Reserve instance within the US, EU or Canadian Environments.

RESERVATIONS A booking in an asset.

• Single Reservation - One reservation for a single day.
• Continuous Reservation - A reservation that crosses midnight. For example, a reservation that begins at 8:00 a.m. on Monday and ends at 5:00 p.m. the following Friday.
• Recurring Reservation - A reservation with multiple occurrences. For example, a reservation may be made to reoccur each Monday from 1:00 p.m. to 2:00 p.m. for the next ten Mondays
• No End Date Reservation or NED - a form of Continuous reservation that does not have an end-date or an end date that ends in 12/31/2999. Within the UI, these are represented with an end date and time of "No End Date". 

NOTE: If check in is required, users must check in daily to their recurring, continuous or no-end date reservations.

RIGHTS General permissions that drive all other behavior outside of User Group Permissions (i.e. allowing/disallowing a Member to reset another Member's password).

NOTE: The list of rights has been defined by AgilQuest and cannot be changed by Accounts. 

ROLES There are four basic User Roles in the application, which are listed below. Each User Role has been assigned a set of User Rights so that when a User is created and/or managed, the Administrator does not have to assign Rights individually to each User, they will just have to assign the User a User Role.  The User will automatically be given all the Rights assigned to the selected User Role.  These User Role templates can also be modified by the Administrative User so that they best fit the organization’s needs.

• ADMINISTRATOR
• MANAGER
• COMMUNITY MANAGER
• REGISTERED USER

USERS A user of a Reserve instance.

USER ACCOUNTS Information about a specific User (i.e. email address, profile, etc.)